Shipping Policy

Thank you for choosing ZenWenwan. We specialize in one-of-a-kind, premium scholar walnuts and collectibles. Because every single item in our store is a unique, irreplaceable piece, we process and ship every order with the utmost care, security, and speed.

1. Our Shipping Partners & Origins

• Dispatch Location: All orders are carefully packed and dispatched directly from our professional collection studio in China.
• Our Carriers: We partner with leading global delivery services to ensure your unique items arrive safely:
• DHL Express: Used for our standard global express deliveries to ensure premium speed and security.
• USPS (United States Postal Service): Primarily utilized for the final-mile delivery within the United States, offering reliable delivery to your doorstep.
• Evri: Our dedicated delivery partner for orders destined for the United Kingdom and parts of Europe.
• Tracking: Every shipment includes a tracking number and requires a signature upon delivery to prevent loss.

2. Delivery Timeframes

We offer global express shipping. Below are the estimated delivery times once your package is dispatched:

Please note: Delivery timeframes are estimates and do not include potential customs clearance delays in the destination country.

3. Processing & Handling Time

• Handling Time: All orders are processed and dispatched within 1 to 2 business days.
• Collector-Grade Packaging: Since our items are fragile natural collectibles, they are packed in shock-absorbent materials and sealed in protective, airtight packaging before being placed in solid shipping boxes to prevent cracking or shifting during transit.

4. Custom Duties, Taxes & Fees

• Import Taxes: International shipments may be subject to import taxes, customs duties, and fees levied by the destination country.
• Responsibility: The recipient of the shipment is the importer of record in the destination country and is responsible for all import fees and customs clearance. Customs policies vary widely; please contact your local customs office for more information.

5. Package Security & Lost Shipments

• Signature Required: For security reasons, all high-value packages require a signature upon delivery. We do not ship to P.O. Boxes.
• Shipping Insurance: All collector-grade orders are fully insured during transit. In the rare event that your package is lost or damaged in transit, please contact us immediately at zenwenwan@gmail.com, and we will assist you in resolving the issue with the carrier or issuing a refund.

📧 Questions?

If you have any questions about the shipping status of your unique pair of walnuts, feel free to contact our customer support at zenwenwan@gmail.com. We are always here to help!