Legal notice

# Legal Notice

In accordance with global e-commerce regulations and European Union consumer protection laws, the following information constitutes the official legal notice and business identity of this website.

### 1. Business Identity & Legal Contact

* **Store Name**: ZenWenwan
* **Legal Entity Name**: AQWIOPR LIMITED
* **Domain**: https://zenwenwan.com
* **Registered Business Address**: 1500 N GRANT ST STE C, Denver, CO 80203, United States
* **Employer Identification Number (EIN / Tax ID)**: 93-3350914
* **Official Contact Email**: support@zenwenwan.com
* **Customer Support Phone & WhatsApp**: +1 (302) 534-2325
* **Customer Support Hours**: Monday to Sunday, 9:00 AM – 10:00 PM (GMT+8)

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### 2. Intellectual Property Rights

All content displayed on this website, including but not limited to product copy, original photography, graphics, logos, brand names, and media files, is the exclusive intellectual property of ZenWenwan (AQWIOPR LIMITED). 

As we specialize in "one-of-a-kind" (一圖一物) traditional scholar walnuts, bead bracelets, and cultural collectibles, our original product photos and videos are captured directly from our private collection studio. Unauthorized copying, downloading, hotlinking, distribution, or commercial use of our media assets and written text is strictly prohibited and may result in formal legal action.

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### 3. Online Dispute Resolution (ODR) for European Consumers

The European Commission provides an online dispute resolution platform (ODR platform) for consumers seeking out-of-court resolutions for online purchases. You can access the official ODR platform here: [https://ec.europa.eu/consumers/odr](https://ec.europa.eu/consumers/odr).

For any initial complaints, order inquiries, or return requests, please contact our support team first at **support@zenwenwan.com** or via our customer service hotline, and we will do our best to resolve your issue within 12–24 hours.

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### 4. Limitation of Liability & Natural Variations

While we make every effort to ensure that all information (including measurements, weights, and detailed descriptions) on this website is precise and up-to-date, our products consist of natural organic materials (such as scholar walnuts, natural woods, and bodhi seeds). 

Minor natural variations in grain texture, color tone, and dimensions are inherent characteristics of authentic natural items and shall not be considered product defects. ZenWenwan is not liable for typographical errors, minor screen color inaccuracies, or temporary service interruptions of the online storefront.