Legal notice
# Legal Notice
In accordance with global e-commerce regulations and European Union consumer protection laws, the following information constitutes the official legal notice and business identity of this website.
### 1. Business Identity & Contact Information
* **Website Name**: ZenWenwan
* **Domain**: zenwenwan.com
* **Official Email**: [zenwenwan@gmail.com](mailto:zenwenwan@gmail.com)
* **Official Phone & WhatsApp**: [+1 (302) 534-2325](https://wa.me/13025342325)
* **Customer Support Hours**: Monday to Sunday, 9:00 AM – 10:00 PM (GMT+8)
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### 2. Intellectual Property Rights
All content displayed on this website, including but not limited to product copy, original photography, graphics, logos, brand names (such as ZenWenwan), and media files, is the exclusive property of ZenWenwan.
As we specialize in "one-of-a-kind" (一圖一物) traditional scholar walnuts, our original product photos are captured directly from our private collection under natural light. Unauthorized copying, downloading, hotlinking, or commercial use of our photography and text is strictly prohibited and may result in legal action.
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### 3. Online Dispute Resolution (ODR) for EU Consumers
The European Commission provides an online dispute resolution platform (ODR platform) for consumers wishing to resolve disputes out of court. You can access the official ODR platform here: [https://ec.europa.eu/consumers/odr](https://ec.europa.eu/consumers/odr).
For any initial complaints or support regarding orders, payments, or shipping, please contact us directly at **zenwenwan@gmail.com** or via our WhatsApp hotline, and our dedicated team will resolve your issue within 24 hours.
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### 4. Limitation of Liability
While we strive to ensure that all information (such as sizing, natural wood weights, and description copy) on this website is accurate and up-to-date, natural scholar walnuts are organic products. Minor natural variations in texture, shade, and dimensions may occur. We are not liable for any typographical errors or temporary service interruptions of the online storefront.