Shipping policy

Shipping Policy

Thank you for choosing ZenWenwan.

We specialize in one-of-a-kind scholar walnuts, folding fans, beads, and traditional cultural collectibles. Because many of our items are individually selected and irreplaceable, every order is carefully inspected, packed, and prepared before shipment.

1. Shipping Rates & Free Shipping

ZenWenwan offers a simple and consistent shipping policy for customers worldwide.

United States

  • Orders under $35 USD: $8 USD flat-rate shipping

  • Orders of $35 USD or more: Free Standard Shipping

International Orders

  • Orders under $35 USD: $8 USD flat-rate shipping

  • Orders of $35 USD or more: Free Standard Shipping

The applicable shipping charge will be clearly displayed at checkout before payment.

Optional expedited or special shipping services, when available, may carry an additional charge that will also be displayed before checkout is completed.

2. DDP Shipping — Duties & Import Taxes Included

ZenWenwan ships international orders using DDP (Delivered Duty Paid) service.

This means that applicable import duties, customs duties, import taxes, and standard customs clearance charges are handled by ZenWenwan as part of the shipping process.

Customers will not normally be required to pay additional import duties, customs duties, or import taxes when the package arrives.

Our goal is to provide a simple and transparent delivery experience without unexpected customs charges at the time of delivery.

DDP coverage applies to standard import duties, taxes, and customs clearance associated with the shipment.

Additional costs resulting from an incorrect or incomplete address, failed delivery, customer-requested changes, prolonged storage caused by non-collection, or other circumstances outside the normal delivery process may not be covered.

3. Processing & Handling Time

All orders are carefully inspected, processed, packed, and dispatched within:

1–2 business days

Business days are Monday through Friday, excluding public holidays.

Orders placed after our daily processing cutoff, on weekends, or on public holidays will begin processing on the next business day.

Once your order has been dispatched, you will receive a shipping confirmation email with tracking information.

4. Shipping Origin

Orders are dispatched from our collection and fulfillment studio in China.

Our business administration and customer service address is located in the United States. However, this does not mean that orders are shipped from the United States.

We clearly disclose our shipping origin so customers can make an informed purchase decision.

5. Estimated Delivery Times

Estimated transit times begin after the order has been dispatched and do not include the 1–2 business day processing period.

Destination Typical Carrier / Shipping Partner Estimated Transit Time
United States USPS / DHL Express / International Shipping Partner 5–7 business days
Asia YunExpress / EMS / International Shipping Partner 4–6 business days
United Kingdom & Europe Evri / DHL Express / International Shipping Partner 6–8 business days
Rest of the World EMS / DHL / International Shipping Partner 7–10 business days

For U.S. orders, the typical total estimated delivery period is approximately 6–9 business days, including handling and transit time.

Delivery estimates are not guaranteed and may occasionally be affected by customs processing, public holidays, severe weather, remote-area delivery, local carrier delays, or other circumstances outside our reasonable control.

Although ZenWenwan uses DDP shipping, customs authorities may still inspect international shipments. Such inspections can occasionally add additional transit time, but customers will not normally be asked to pay additional import duties or taxes upon delivery.

6. Tracking Information

Every shipment includes tracking whenever supported by the selected carrier.

Once your order has been dispatched, tracking information will be sent to the email address provided at checkout.

Please allow some time for the carrier's tracking system to update after dispatch.

If your tracking information has not updated for an extended period, please contact us at support@zenwenwan.com.

7. High-Value Orders & Signature Delivery

For security reasons, certain high-value or one-of-a-kind orders may require a signature upon delivery.

This helps protect valuable collectibles against loss, theft, or unauthorized delivery.

Where possible, please provide a secure physical delivery address.

8. P.O. Boxes

Some express carriers cannot deliver to P.O. Boxes.

We therefore recommend providing a physical street address whenever possible.

If the selected shipping service cannot deliver to the address provided, we may contact you before dispatch to request an alternative delivery address.

9. Incorrect or Incomplete Shipping Addresses

Customers are responsible for providing a complete and accurate shipping address at checkout.

Please contact us as soon as possible if you notice an error in your shipping information.

If the order has not yet been dispatched, we will make reasonable efforts to update the address.

Once an order has been shipped, we cannot guarantee that the carrier will be able to modify or redirect the shipment.

Additional shipping, redelivery, storage, or return costs resulting from an incorrect or incomplete address may be the customer's responsibility.

10. Customs Clearance

ZenWenwan handles normal customs duties, import taxes, and standard customs clearance costs through our DDP shipping service.

Customers may occasionally be contacted by the carrier or local customs authority to provide information required for customs clearance, such as identification details or confirmation of shipment contents.

Providing such information does not normally mean that additional customs payment is required.

If you receive an unexpected request for customs payment from a carrier or customs authority, please contact support@zenwenwan.com before making payment so that we can assist you.

11. Lost or Damaged Shipments

We carefully package all orders to reduce the risk of damage during transit.

If your package arrives visibly damaged, please:

  1. Keep the original packaging.

  2. Take clear photographs of the outer package, shipping label, protective packaging, and damaged item.

  3. Contact us as soon as possible at support@zenwenwan.com with your order number and photographs.

If a shipment is confirmed by the carrier to be lost in transit, or an item arrives damaged due to shipping, we will work with you to provide an appropriate resolution.

Depending on the circumstances, this may include a replacement where available or a refund.

Because many ZenWenwan items are unique, an identical replacement may not always be available.

12. Delivery Confirmation

An order is considered delivered when